Customer Experience & Escalation Specialist
AlphaGraphics - US553Houston, Texas, United States
Posted October 23, 2025
Full Time
About the Company
AlphaGraphics of West Houston specializes in comprehensive commercial printing and branding solutions, delivering high‑quality printed materials and eye‑catching visual assets for businesses in the region. Their portfolio spans annual reports, brochures, business cards, and custom trade‑show displays, while also offering vehicle wraps, window and floor graphics, and specialty packaging. The company pairs expert graphic design and brand‑identity services with personalized direct‑mail and digital campaigns to help clients elevate their market presence. Known for premium production standards and responsive customer service, AlphaGraphics positions itself as a one‑stop partner for companies seeking to build, promote, and grow their brand with confidence.
Job Description
AlphaGraphics of West Houston is seeking a Customer Experience & Escalation Specialist to manage customer inquiries, complaints, and service escalations. The role involves balancing multiple priorities, maintaining composure, and ensuring customers feel supported. This position focuses on de-escalation and efficient resolution, contributing to a positive customer experience.
Requirements
- Handle escalated customer issues via phone, email, or in person.
- Accurately document and track customer interactions.
- Maintain composure and focus in fast-paced environments.
- Communicate complex information clearly and confidently.
Benefits
- 401(k)
- 401(k) matching
- Company parties
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
