Returns Coordinator

Alpinestars is a world leader in protective gear, apparel, and technical equipment for motorsports and action sports, driven by a commitment to performance, safety, and innovation. We are seeking a Returns Coordinator to serve as the key point of contact for managing product returns.

Requirements

• Process returns and exchanges in accordance with Alpinestars’ policies for e-commerce, retail, and wholesale customers
• Inspect returned items for quality, wear, or damage and determine appropriate disposition (restock, refurbish, return to customer)
• Communicate with customers and internal teams to resolve return-related issues quickly and professionally
• Coordinate with warehouse team to ensure timely receipt and restocking of returned goods
• Maintain accurate records of all return transactions, tracking trends and reporting on common return reasons or product issues
• Work closely with the quality control and product development teams to relay return feedback and product concerns
• Assist customers by issuing return labels and processing refunds or credits

Benefits

• Paid Holidays
• Paid Time Off