Service Technician – Electronics

The Service Technician – Electronics will play a dual role in the Technical Services department, ensuring accurate diagnosis, repair, and maintenance of Alpinestars' electronic products and delivering high-quality customer service support.

Requirements

• Diagnose and repair Alpinestars electronic products
• Perform inspections, maintenance, and service products in accordance with company protocols and safety standards
• Collaborate with the QA and electronic departments for feedback on recurring issues and product improvements
• Maintain cleanliness and organization of the service workspace and equipment
• Create weekly reports on TechAir services performed
• Inventory management and maintenance of relevant servicing parts
• Daily intake of received repair authorizations for TechAir and general product support requests
• Serve as the primary point of contact for customers requiring support for TechAir products
• Provide troubleshooting guidance, usage instructions, as well as warranty and servicing information in a clear and professional manner via phone and email
• Manage service requests, track case progress and resolutions, and ensure follow-ups with customers

Benefits

• This is a full-time position with benefits