At Alstom, we're looking for a Full-time MMIS Performance Analyst in Finch, ON to collect, analyze, and document asset management software-derived data. The role involves communicating with management and clients, conducting root-cause analysis, and promoting asset management performance results. The MMIS Performance Analyst will be responsible for developing and maintaining the MMIS system, with a focus on data integrity, customer interface management, and training.
Requirements
- Collects, analyzes, documents, and prepares internal and client reports on performance measures to evaluate how effectively BT O&M is meeting schedule maintenance targets, and asset management goals and objectives.
- Analyzes KPIs not performing at the target to discover and document the root cause and applicable business processes impacted.
- Acts as the Key User between ALSTOM and our Customers, in terms of MMIS and related customer interfaces.
- Supports local business processes related to the MMIS, which are outside of the customer interfaces.
- Manages master data objects in the MMIS and continuously ensures data integrity.
- Is the subject matter expert (SME) of the MMIS, customer interfaces, and other related applications.
- Responsible for error monitoring and handling of MMIS and related customer interfaces.
- Provides continuous training to Alstom end users for the MMIS and customer interfaces.
- Manages all documentation and training related to the MMIS and customer interfaces.
- Submits service requests on behalf of end users for MMIS account management.
- Incident management with escalation, as needed, to resolve MMIS issues that may arise.
- Manages system required planned and unplanned outages and prepares for degrade mode activities as needed when the MMIS is unavailable.
- Uses business automation tools within and outside of the MMIS (i.e. WinShuttle) to facilitate uploads of larger data sets.
- Prepares and communicates performance analysis results and recommendations to management utilizing the appropriate mix of generated reports, tables, graphs, PowerPoint presentations, and other techniques to support audience understanding.
- Conducts data quality checks to retain BT’s credibility and enable management to have accurate data to resolve maintenance operations problems, maximize service reliability, and minimize cost.
- Leads efforts to mitigate data quality risks by improving data collection processes.
- Communicates with management, employees, and the client to assist in the development and enhancement of performance measures and shares methods and results to create organizational learning.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
