Telefonischer Kundenberater / Call Center Agent (m/w/d) - eCommerce
ALZURA AGKaiserslautern, Rhineland-Palatinate, Germany • Frankfurt, Hesse, Germany • Munich, Bavaria, Germany • Berlin, Germany • Thuringia, Germany
Posted April 7, 2026
Full Time
About the Company
ALZURA AG is a globally active IT company with over 300 employees across Europe, specializing in eCommerce systems. The company develops, distributes, and operates platforms like Alzura.com and Tyre24.alzura.com, which serve as Europe's largest branch-specific B2B platform and the automotive industry respectively. With a focus on seamless integration, robust database structures, and exclusive shopping opportunities, ALZURA AG distinguishes itself through its innovative digital solutions and extensive reach across nine European countries.
Job Description
We are looking for a Telephone Customer Advisor / Call Center Agent to handle customer inquiries and complaints via phone and ticketing system, ensuring a positive customer experience. The role is full-time and can be done from home or a hybrid model. The job involves contributing to customer satisfaction and supporting the success of ALZURA B2B Marketplace.
Requirements
- Enjoy working with people and a strong customer service orientation
- Excellent verbal and written communication skills
- Experience in customer service
- Very good German skills and ideally also good English skills, both written and spoken
Benefits
- Performance-based monthly bonus possible upon achieving targets, in addition to the base salary
- Company car (e.g. Mercedes CLA Hybrid) after one year of employment
- Permanent employment contract with 30 vacation days per calendar year
- Monthly tax-free benefit in the amount of €50
- Generous budget for training and professional development opportunities
- Company pension scheme and capital-forming benefits
- Christmas bonus as a voluntary benefit
