The Shift Leader role at Ambrosia QSR is a variable-hour position responsible for overseeing designated shifts to support daily restaurant operations. This includes managing assigned time periods, ensuring guest satisfaction, team coordination, and the successful execution of restaurant initiatives.
Requirements
- Train and develop staff by implementing established training plans and systems to achieve targeted goals
- Ensure that employees take the required breaks and comply with minor work limitations as directed
- Prevent team members from performing work duties if they exhibit signs of illness or are unfit for duty
- Promptly report employee concerns or complaints to the General Manager and Human Resources
- Ensure every guest has an outstanding dining experience by providing exceptional service and resolving any concern with professionalism and sound judgment
- Conduct routine walkthroughs of the restaurant, including the parking lot, restrooms, and dining areas, while engaging with guests to enhance their experience
- Exhibit a strong sense of urgency and a guest-first mindset, consistently promoting excellent customer service
- Effectively manage guest concerns and complaints in the absence of upper management, ensuring prompt and satisfactory resolutions
- Foster a safe, inclusive, and respectful work environment by upholding company policies against harassment, discrimination, and retaliation, and promptly report any concerns to the General Manager and Human Resources
- Maintain a professional appearance by wearing a clean uniform and slip-resistant shoes
- Follow hygiene and food safety protocols, including frequent handwashing
- Prioritize workplace health and safety by not reporting to work when ill and notifying management promptly if you are unable to work a scheduled shift
- Oversee compliance with all food safety regulations and enforce restaurant safety procedures
- Ensure staff are properly trained and prepared for promotions & LTOs
- Use a headset to monitor team interactions with guests, providing praise coaching, or redirection as needed
- Identify and troubleshoot basic equipment maintenance issues to ensure smooth operations
- Maintain daily food safety compliance and uphold operational standards
- Communicate effectively with the General Manager and other leadership as necessary
- Deliver exceptional guest service and support team members by actively working in front-of-house operations
- Ensure all food orders, specialty drinks and desserts follow company recipes, brand standards, and are accurately recorded in the POS system
- Organize for shift readiness by positioning team members to meet sales demands while managing waste and prep systems to control costs
- Utilize equipment, small wares, and products as intended, troubleshoot minor issues, and report malfunctioning or unsafe equipment immediately
- Enforce the proper use of safety equipment by all employees to maintain a secure work environment
- Follow company policies and procedures for cash handling to ensure accuracy, security, and compliance with financial guidelines
Benefits
- Medical
- Flexible Spending Accounts
- Sick Time
- Direct Deposit
- Matching 401(K) and Roth retirement savings plans
- Flexible Scheduling
- Growth Opportunities
- Complimentary meal for each shift worked
