Shift Leader Eastport Burger King

The Shift Leader role at Ambrosia QSR is a variable-hour position responsible for overseeing designated shifts to support daily restaurant operations.

Requirements

• Train and develop staff by implementing established training plans and systems to achieve targeted goals
• Ensure that employees take the required breaks and comply with minor work limitations as directed
• Prevent team members from performing work duties if they exhibit signs of illness or are unfit for duty
• Promptly report employee concerns or complaints to the General Manager and Human Resources
• Ensure every guest has an outstanding dining experience by providing exceptional service and resolving any concern with professionalism and sound judgment
• Conduct routine walkthroughs of the restaurant, including the parking lot, restrooms, and dining areas, while engaging with guests to enhance their experience
• Exhibit a strong sense of urgency and a guest-first mindset, consistently promoting excellent customer service
• Effectively manage guest concerns and complaints in the absence of upper management, ensuring prompt and satisfactory resolutions
• Foster a safe, inclusive, and respectful work environment by upholding company policies against harassment, discrimination, and retaliation, and promptly report any concerns to the General Manager and Human Resources
• Maintain a professional appearance by wearing a clean uniform and slip-resistant shoes
• Follow hygiene and food safety protocols, including frequent handwashing
• Prioritize workplace health and safety by not reporting to work when ill and notifying management promptly if you are unable to work a scheduled shift
• Oversee compliance with all food safety regulations and enforce restaurant safety procedures
• Ensure staff are properly trained and prepared for promotions & LTOs
• Use a headset to monitor team interactions with guests, providing praise coaching, or redirection as needed
• Identify and troubleshoot basic equipment maintenance issues to ensure smooth operations
• Maintain daily food safety compliance and uphold operational standards
• Communicate effectively with the General Manager and other leadership as necessary
• Deliver exceptional guest service and support team members by actively working in front-of-house operations
• Ensure all food orders, specialty drinks and desserts follow company recipes, brand standards, and are accurately recorded in the POS system
• Organize for shift readiness by positioning team members to meet sales demands while managing waste and prep systems to control costs
• Utilize equipment, small wares, and products as intended, troubleshoot minor issues, and report malfunctioning or unsafe equipment immediately
• Enforce the proper use of safety equipment by all employees to maintain a secure work environment
• Follow company policies and procedures for cash handling to ensure accuracy, security, and compliance with financial guidelines

Benefits

• Medical – United Healthcare and Kaiser
• Flexible Spending Accounts – Medical, Limited Dental & Vision, Dependent Day Care
• Sick Time – 1 hour for every 30 hours worked, no waiting period
• Direct Deposit
• Matching 401(K) and Roth retirement savings plans – age 20 or above
• Flexible Scheduling
• Growth Opportunities
• Complimentary meal for each shift worked