Shift Leader Smokey Point Burger King
Ambrosia QSRWashington, United States
Posted February 21, 2023
17.75 - 18.75
About the Company
Ambrosia QSR builds a network of franchised quick‑service restaurants across the Pacific Northwest and West Coast, operating flagship brands such as Burger King, Popeyes, and Arby’s. The company’s mission is to become a multi‑brand QSR operator that drives growth through strategic expansion, operational excellence, and a relentless focus on people and guest experience. Ambrosia’s culture is built on engagement, energy, and empathy, empowering restaurant professionals to collaborate and deliver high‑level service. By prioritizing employee development, customer satisfaction, and profitability, Ambrosia differentiates itself as a people‑centric operator in a competitive industry.
Job Description
The Shift Leader role at Ambrosia QSR is responsible for overseeing designated shifts to support daily restaurant operations, ensuring guest satisfaction, team coordination, and successful execution of restaurant initiatives.
Requirements
- Train and develop staff by implementing established training plans and systems
- Ensure employees take required breaks and comply with minor work limitations
- Prevent team members from performing work duties if they exhibit signs of illness or are unfit for duty
- Promptly report employee concerns or complaints to the General Manager and Human Resources
- Ensure every guest has an outstanding dining experience
- Conduct routine walkthroughs of the restaurant
- Exhibit a strong sense of urgency and a guest-first mindset
- Effectively manage guest concerns and complaints
- Foster a safe, inclusive, and respectful work environment
- Maintain a professional appearance
- Follow hygiene and food safety protocols
- Prioritize workplace health and safety
- Oversee compliance with all food safety regulations
- Ensure staff are properly trained and prepared for promotions & LTOs
- Use a headset to monitor team interactions with guests
- Identify and troubleshoot basic equipment maintenance issues
- Maintain daily food safety compliance and uphold operational standards
- Communicate effectively with the General Manager and other leadership
- Deliver exceptional guest service and support team members
- Ensure all food orders follow company recipes and brand standards
- Organize for shift readiness
- Utilize equipment, small wares, and products as intended
- Enforce the proper use of safety equipment by all employees
- Follow company policies and procedures for cash handling
Benefits
- Medical – United Healthcare and Kaiser
- Flexible Spending Accounts – Medical, Limited Dental & Vision, Dependent Day Care
- Sick Time – 1 hour for every 30 hours worked, no waiting period
- Direct Deposit
- Matching 401(K) and Roth retirement savings plans – age 20 or above
- Flexible Scheduling
- Growth Opportunities
- Complimentary meal for each shift worked