Customer Care Manager, Global Reservations
American AirlinesFort Worth, Texas, United States
Posted May 11, 2026
Full Time
About the Company
American Airlines is a diverse workforce with a focus on inclusion and diversity, providing a positive work environment and opportunities for growth and development.
Job Description
Join American Airlines as a Customer Care Manager, Global Reservations and manage a team of customer service representatives in a contact center environment. Inspire, coach, and develop employees to excel in achieving key contact center performance goals, including customer satisfaction, call quality, and productivity. Work in a 24/7 operation and may require shift work.
Requirements
- High school diploma or GED equivalency
- 2 years leadership experience
- Project management skills
- Bachelors degree or equivalent experience/training
- Knowledge of contact center or airport operational experience
- Proficiency in all Reservations operating and performance reporting systems
Benefits
- Travel Perks
- Health Benefits
- Wellness Programs
- 401(k) Program
- Employee Assistance Program
- Pet insurance
- Discounts on hotels, cars, cruises and more
