Merchant Funding Specialist
American First FinanceTexas, United States
Posted April 1, 2026
Full Time
About the Company
FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, dedicated to serving cash- and credit-constrained consumers.
Job Description
The Merchant Funding Specialist is responsible for engaging existing merchants via phone to enhance utilization and improve performance. This role requires a customer-focused mindset, strong communication skills, and a proactive, solution-oriented approach.
Requirements
- Provide prompt, high-quality service for all inbound merchant communications
- Conduct outbound calls to drive merchant performance and engagement
- Accurately document interactions in Sugar CRM
- Share merchant feedback with AFF management
- Prioritize tasks to ensure efficient merchant support
- Resolve merchant requests submitted via Sugar CRM
- Manage updated agreements based on new terms
- Maintain expert knowledge of product/program terms and merchant settings
- Update merchant profiles with changes to contact, banking, or risk data
- Coordinate merchant training when needed
- Support dealer receivable balance management
- Administer merchant incentive programs
- Facilitate funding support for existing merchants
- Perform other duties as assigned
Benefits
- Competitive compensation
- Paid time off
- 401(k) matching
- Medical, dental, and vision benefits
