Workforce Management Analyst
American First FinanceTexas, United States
Posted April 3, 2026
Full Time
About the Company
FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions.
Job Description
The Workforce Management Analyst will support the performance and operational excellence of the contact center environment, optimizing staffing models, managing workforce data, and enabling real-time and strategic decisions through advanced reporting and analytics.
Requirements
- 2+ years of experience in Workforce Management within a contact center environment
- Proficiency in NICE IEX WFM or a comparable platform
- Advanced Excel and Power BI experience
- Strong understanding of call center metrics
- Demonstrated ability to synthesize complex datasets and communicate clear business insights
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
