Senior Salesforce Business Systems Analyst & Administrator
AMERICAN PSYCHIATRIC ASSOCIATIONWashington, District of Columbia, United States
Posted April 24, 2026
106400 - 124800
Full Time
About the Company
The American Psychiatric Association is a national medical specialty society representing over 39,200 psychiatrists who diagnose, treat, and conduct research on mental illnesses, including substance use disorders. The organization provides a platform for clinical practice, evidence-based guidelines, and continuing education to advance psychiatric care. APA is also a leading advocate for mental health policy, working to improve access to services and reduce stigma. Its distinctive influence stems from its comprehensive membership, rigorous scientific standards, and active role in shaping national mental health initiatives.
Job Description
The Senior Salesforce Business Systems Analyst & Administrator supports and evolves APA’s Salesforce ecosystem by combining hands-on administration with business analysis, workflow automation, and cross-functional partnership.
Requirements
- Bachelor’s degree in a related field or equivalent experience.
- Salesforce Administrator certification required.
- 5+ years of experience with Salesforce or comparable CRM platforms in an administrative, business analysis, or systems role.
- Strong experience with Salesforce configuration, including users, permissions, reporting, and automation tools.
- Demonstrated experience gathering and translating business requirements into scalable system solutions.
- Experience balancing user needs with data governance, system scalability, and long-term platform health.
- Experience facilitating cross-functional discussions and working with stakeholders at multiple organizational levels.
- Demonstrated ability to manage small to mid-sized initiatives and balance multiple priorities.
- Strong documentation skills, including process flows, requirements documentation, and user guides.
- Strong problem-solving, organizational, and communication skills.
- Ability to work collaboratively and manage competing priorities.
Benefits
- 401k Matching
- Retirement Plan
