Call Center Queue Coordinator
American Vision PartnersTempe, Arizona, United States
Posted April 6, 2026
Full Time
About the Company
American Vision Partners values teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work.
Job Description
The Call Center Queue Coordinator is responsible for monitoring real-time call center activity and ensuring optimal staffing levels across all call queues.
Requirements
- Strong computer proficiency with the ability to quickly learn workforce management systems
- Experience using Brightmetrics or similar call reporting and workforce management tools
- Effective verbal and written communication skills
- Strong analytical, problem-solving, and decision-making abilities
- Ability to multitask and respond quickly in a fast-paced environment
Benefits
- Medical and dental insurance
- Significant eye care discounts
- Child care assistance
- Pet insurance
- Continuing education funds
- 401(k)
- Paid holidays
- PTO
- Sick Time
