Credit & Collections Specialist

The Credit and Collections Specialist is responsible for monitoring and maintaining assigned accounts by contacting customer, resolving discrepancies, researching short payments and distributing customer statements and reconciliations.

Requirements

• Distribute monthly account statements and/or delinquency notices to assigned accounts
• Review and collect past due balances through customer calls and collection emails
• Proactively resolve customer invoice disputes by coordinating with Sales, Project Administration and BU Management to ensure timely collections
• Reduce the percentages of past due accounts receivable, contributing to the overall lowering of days sales outstanding (DSO) and increasing cash flow and profitability for the company
• Reviews and inform management of escalated client issues
• Input detailed notes of conversations with clients into databases so others can view status of accounts