Customer Service Representative I

Customer Service Representative role at AmTrust Financial, answering customer inquiries, providing resolutions, and achieving performance targets. Requirements include 2 years of customer support experience, excellent communication skills, and resourcefulness.

Requirements

• Master product expertise to deliver on customer asks
• Drive inclusive team culture and success
• Manage large amounts of inbound and outbound calls promptly
• Identify customers’ needs, clarify information, research issues, and provide solutions or alternatives
• Meet personal/team qualitative and quantitative targets
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company

Benefits

• Medical & Dental Plans
• Life Insurance
• Health Care Flexible Spending
• Dependent Care
• 401k Savings Plans
• Paid Time Off