Service Desk Analyst

Our client, one of North America’s leading distributors of process materials with 40 locations nationwide seeks a full time direct hire Service Desk Analyst.

Requirements

• Communicate effectively with customers to resolve their issues.
• Provide timely and accurate assistance to customers.
• Document all interactions and updates in the CRM system.
• Participate in on-call rotation for 24/7 coverage.
• Work collaboratively with other teams, including IT, Operations, and Sales.
• Assist with IT projects and tasks as needed.

Benefits

• Health insurance
• 401(k) plan
• Paid time off
• Disability insurance
• Life insurance