Customer Success Business Partner

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. The Customer Success Business Partner (CSBP) is primarily responsible for ensuring our customers are adopting our solutions, realizing value and identifying growth opportunities.

Requirements

• 5+ years of experience in account management, consulting, or client services background is required
• Experience in business planning including annual operating plans, forecasting, and modeling experience is a plus
• Experience with Corporate finance, supply chain and sales planning industries is a plus
• Customer-first mentality
• Proactive attitude
• Ability to react with urgency, and remain calm under pressure
• Strong project and program management experience
• Ability to multitask and prioritize daily and weekly tasks
• Run your own business mentality & drive
• Strong troubleshooting and problem-solving skills
• Curiosity: a strong desire to understand how and why a customer operates, what objectives they have in the marketplace, and how Anaplan can help them with their objectives
• Adapts well to change and is flexible
• Strong communication skills with the ability to communicate and translate technical information to all personas
• Able to use technology to handle their customer portfolio
• Model building, forecasting, and other applicable experience

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance