Guest Experience Representative

Guest Experience Representatives will deliver high-quality support via email, SMS, and occasional phone support to a fast-growing, celebrity-owned lifestyle food brand. They will be the front line of the brand, responding to guest inquiries and feedback, resolving issues, and upholding high standards for guest recovery and retention.

Requirements

• 3+ years in customer success, operations, or client service (U.S. accounts preferred)
• Guest service, restaurant, or food service experience (required)
• Strong written English and interpersonal communication skills
• Critical thinking and ownership mindset
• Bachelor's degree (honors preferred)