Sr Customer Success Manager - Business & Government

Senior Customer Success Manager responsible for ensuring customers see value throughout their Blackboard journey, focusing on success and retention. The role involves engaging with customers to understand their goals, creating and executing plans, and collaborating with other Blackboard teams to provide support and resources.

Requirements

• Maintaining expert-level knowledge of Blackboard products and services
• Participating in customer discovery calls and creating account value proposals
• Managing technical validation events and providing rapid responses to sales teams and channel partners
• Building and maintaining relationships with customers and their organizations
• Developing and implementing account engagement and execution plans

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development