We are seeking a meticulous and technical E-Commerce Operations Executive to act as the operational backbone for our managed brands across key marketplaces.
Requirements
- Lead the end-to-end setup of official flagship stores on major marketplaces (Lazada, Shopee, TikTok Shop)
- Own the entire product listing process, managing bulk uploads, attribute settings, and content scores
- Execute technical campaign submissions by accurately configuring prices, stock levels, and operational mechanics
- Monitor and maintain store health standards, proactively managing metrics such as Late Shipment Rate (LSR), Non-Fulfilment Rate (NFR), and Chat Response Rate
- Manage daily store decoration, updating banners, carousels, and category navigation in alignment with the marketing calendar
- Ensure inventory integrity by monitoring stock levels and syncing data between the warehouse and the marketplace
- Generate detailed operational reports, analyzing traffic, conversion rates, and fulfillment data
- Troubleshoot backend issues, resolving product delistings, banned SKUs, or system glitches through direct liaison with marketplace support teams
- Collaborate closely with Brand Owners and Marketing teams to ensure promotional plans are translated accurately into the system
Benefits
- Competitive salary
- Performance Bonus (1 time per year)
- Annual leaves
- Dental benefits
- Wellness benefits
- TGIF, monthly birthday and other fun engagement events