Executive, E-Commerce Operation (Kota Damansara)

We are seeking a meticulous and technical E-Commerce Operations Executive to act as the operational backbone for our managed brands across key marketplaces.

Requirements

• Lead the end-to-end setup of official flagship stores on major marketplaces (Lazada, Shopee, TikTok Shop)
• Own the entire product listing process, managing bulk uploads, attribute settings, and content scores
• Execute technical campaign submissions by accurately configuring prices, stock levels, and operational mechanics
• Monitor and maintain store health standards, proactively managing metrics such as Late Shipment Rate (LSR), Non-Fulfilment Rate (NFR), and Chat Response Rate
• Manage daily store decoration, updating banners, carousels, and category navigation in alignment with the marketing calendar
• Ensure inventory integrity by monitoring stock levels and syncing data between the warehouse and the marketplace
• Generate detailed operational reports, analyzing traffic, conversion rates, and fulfillment data
• Troubleshoot backend issues, resolving product delistings, banned SKUs, or system glitches through direct liaison with marketplace support teams
• Collaborate closely with Brand Owners and Marketing teams to ensure promotional plans are translated accurately into the system

Benefits

• Competitive salary
• Performance Bonus (1 time per year)
• Annual leaves
• Dental benefits
• Wellness benefits
• TGIF, monthly birthday and other fun engagement events