We're looking for a Regional Support Specialist (RSS) to join our Coldwell Banker team in Carmel Valley, CA. This role is the heartbeat of our offices, supporting agents, branch leaders, and marketing efforts in ways that help everything run more smoothly and strategically.
Requirements
- Provide white-glove service for agents and clients visiting our offices
- Support agents with any technology, process, or operationally related questions
- Provide basic social media and marketing support to agents and manage office social media accounts
- Promote a friendly, inclusive office culture that reinforces our agent value proposition
- Coordinate with and across other Agent Services operational teams to direct Agents on transaction related questions or issues
- Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process
- Utilize all internal marketing programs and support agents with execution and questions
- Assist with implementing marketing strategies, including social media
- Hold office support sessions for key frequently used programs
- Communicate all marketing initiatives to the agents
- Be the Culture Carrier for the Branch and the Region
- Support the Branch Manager with maintaining office promotional items
- Assist with recognition including awards reporting, social media, sales meeting content and other activities that recognize Coldwell Banker Agent performance
- Assist in the recruitment of agents
- Assist Branch Manager with the intake process for new Agents
- Collaborate with the Branch Manager as they provide coaching to new agents
- Identify potential processes or product enhancements to be reviewed and implemented
- Greet and direct agents and clients to workspaces or conference rooms as applicable
- Collaborate with our facilities and IT partners to ensure all office items remain in working order
- Maintain adequate inventory of office supplies and ensure timely distribution of mail
Benefits
- Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
- 401(k) savings plan with company match
- Paid Time Off to Include Holidays, Vacation Time, and Sick Time
- Paid Family & Paternity Leave
- Life Insurance
- Business Travel Accident Insurance
- All employees receive access to LinkedIn Learning
- Tuition reimbursement for approved programs
- Employee Referral Program
- Adoption Assistance Program
- Employee Assistance Program
- Health and Wellness Program and Incentives
- Employee Discounts
- Employee Resource Groups
