S&S Banking Consultant, Mitchelton QLD, Suncorp Bank

As a S&S Banking Consultant, you will provide outstanding levels of sales and service to customers via face-to-face interaction and inbound & outbound calls, supporting Everyday Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.

Requirements

• Deliver customer-obsessed service that drives customer satisfaction and first call resolution
• Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels
• Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features
• Contributes to a team culture that is balanced across people, customer, risk, and performance
• Ensures compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines