Senior Partner Operations Specialist
Apartment ListUnited States
Posted March 30, 2026
83554 - 101309 USD
Full Time
About the Company
Apartment List is a pioneering company that revolutionizes the rental search experience by providing a personalized and guided platform for renters to find their ideal home. With over 6 million rental units at their fingertips, renters can instantly discover curated apartments that match their unique needs and preferences, making the search process stress-free and enjoyable.
Job Description
The Senior Partner Operations Specialist (Tier 2) is the technical escalation point for partner issues requiring deeper investigation, advanced troubleshooting, and cross-functional coordination. This role owns complex cases end-to-end, working closely with RevOps, Solutions Architects, and EPD to resolve issues, escalate bugs, and improve systems and processes.
Requirements
- Own and manage multiple complex partner escalations simultaneously, driving investigations to resolution through strong prioritization, technical troubleshooting, and cross-functional coordination.
- Communicate clearly with both partners and internal teams, translating technical findings into actionable updates via email, live troubleshooting sessions, and documentation.
- Produce high-quality bug and issue reports with clear reproduction steps, context, and supporting evidence to enable Engineering, Product, and Design teams to triage and resolve platform issues efficiently.
