Senior Product Manager (SLA Management)

Apex Fintech Solutions is seeking a Senior Product Manager (SLA Management) to own the end-to-end strategy, governance, and execution of Service Level Agreement (SLA) management across technology products and platforms. The ideal candidate will define customer-facing SLAs and internal Service Level Objectives (SLOs), translate them into product and architectural requirements, and lead cross-functional teams to ensure consistent, measurable, and auditable service delivery.

Requirements

• Define and execute product strategy, vision, and multi-quarter roadmap
• Collaborate with Engineering to define technical requirements, APIs, and system architecture
• Drive product launches and coordinate cross-functional delivery
• Build and maintain strong relationships across internal teams and external partners
• Define and measure success criteria and KPIs for product features
• Leverage analytics and data tools to drive continuous improvement

Benefits

• Market-leading salary with annual bonus
• 28 days of annual leave plus 10 Northern Ireland national holidays
• Training and development budget
• Pension matched up to 7%
• Private health insurance for medical, dental, and optical care
• Life insurance
• Flexible working hours
• Parental leave
• Hybrid work schedule
• Monthly catered lunches
• Unlimited drinks and snacks
• Hackathon events
• Poker tournaments
• Charitable matching gift program