Process Associate, GBS Customer Service & SupportOperations
APLLPasig, Philippines
Posted February 11, 2026
Full Time
About the Company
APL Logistics is a global logistics partner specializing in end-to-end supply chain solutions. With operations spanning continents and expertise across automotive, consumer, industrial, and retail sectors, APL offers innovative services including supply chain design, freight forwarding, customs management, and IT solutions for enhanced visibility and performance. Known for its extensive warehouse network and local expertise, APL Logistics is recognized as a leader in logistics and technology management.
Job Description
This position is responsible for delivering APLL commitment to key customers by meeting day-to-day operations requirements and ensuring documentation compliance in a timely, accurate, and complete manner.
Requirements
- Ensure and monitor customers' requirements are documented, verified, and recorded in the Logistics Procedure and Account Matrix profile.
- Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.
- Execute and adhere to customers' service requirements based on Documentation Instructions of the LPs.
- Problem Resolution – ensure issues are tackled immediately and escalate to Supervisors when there is potential costs impact.
