Service Delivery Leader

We are seeking a Service Delivery Leader with strong experience managing software development teams, client relationships, and delivery operations within cross-functional environments. You will be responsible for leading teams, ensuring successful project execution, and delivering outstanding client experiences.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in Service Delivery, Project Management, or related roles.
• 2+ years of experience leading teams within software development environments.
• Strong customer service, stakeholder management, and relationship-building skills.
• Experience in resource planning, operational coordination, and quality assurance practices.
• Strong verbal and written communication skills.
• Demonstrated leadership, conflict resolution, and negotiation abilities.
• Ability to manage multiple priorities and align teams with business and client expectations.
• Experience working with Support & Maintenance teams.
• Familiarity with AI tools to improve operational efficiency and delivery workflows.
• Professional English proficiency.

Benefits

• Competitive salary
• Opportunities for growth and professional development
• Collaborative and dynamic work environment