Software Development Engineer in Support (WW Operations Business Process Reengineering)

We are seeking an Application Support Engineering - Automation lead to modernize Support planning and execution. The role involves root cause analysis, patching bugs, influencing design decisions, and developing observability frameworks. This is a hands-on technical role for an individual contributor. The position requires strong analytical, communication, and collaborative skills.

Requirements

• 8 to 12yrs experience in IT Software Industry
• 6 yrs hands-on experience in software application development using programming skills (Java, Python)
• Knowledge of REST services, XML, JSON and databases (SQL/NoSQL), APIs
• Understanding of CI/CD pipelines and release management
• Knowledge of cloud platforms (AWS, Azure, or GCP) and containerization (Docker, Kubernetes)
• Bachelor’s or Masters degree in Engineering (Computer Science or IT)