Customer Engineer

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT.

Requirements

• Perform all standard service activities through Tier I unassisted
• Perform standard Tier II with assistance
• Perform routine preventative maintenance within established timeframes
• Complete quality repairs
• Respond to fab issues by communicating with other engineers and participating in escalation conference calls
• Verify operational quality of system equipment unassisted
• Assist senior engineers as needed
• Follow all checklists and procedures and ensure correct Revs of procedures and schematics are available prior to performing work
• Strive to perform BKM's
• Use knowledge management systems
• Follow all IP guidelines
• Diagnose and resolve recurring technical problem
• Demonstrate consistent ability to execute escalation plan
• Resolve Day-Day issues
• Exposure to systemic issue resolution
• Support the preparation and delivery of technical issues to internal and external stakeholders
• Knowledge in fundamental theories
• Minimum aid needed to read circuit diagrams
• Single primary product and platform
• Execute projects to reduce costs and increase uptime