Global Product Support (GPS) Engineer III

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

Requirements

• Develop new procedures and Best Known Methods (BKMs) to service new products.
• Contribute to the FMECA process.
• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues.
• Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals).
• Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required.
• Collect process and qualification data to create product Best Known Methods (BKMs).
• Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class.
• Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping.
• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations.

Benefits

• Comprehensive benefits package
• Bonus program
• Stock award program