Manager II, Customer Engineer - (M2)

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT.

Requirements

• Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels.
• Manages, coaches and directs all customer engineers in his/her district.
• Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals.
• Initiates reports necessary for the business.
• Be the prime interface with the Product Divisions: tech support, training, spares, reliability.
• Responsible for account planning with District Sales Engineer.
• Provides support plan for system sales to CSD Management, Sales, Field Engineering.
• Responsible for financial forecast for his/her district.
• Responsible for cost efficiency with the district.
• Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.
• Manages RMA procedure.
• Measures customer engineers, takes corrective action with customer engineers.

Benefits

• Comprehensive benefits package
• Bonus and stock award program (applicable)