Software (Technical) Support Engineer II

Software (Technical) Support Engineer II at Applied Materials in Leixlip, Ireland. Responsibilities include understanding and resolving internal and external application and systems issues, creating and testing installation/upgrade instructions, and providing on-going training to customers and customer engineers.

Requirements

• Understanding, research, and resolve internal and external application and systems issues of moderate difficulty
• Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases
• Participate in product design, testing and documentation reviews as appropriate
• Provide off-hours customer support via pager and cellular telephone as scheduled
• Provide on-going training to customers and customer engineers (CE) for technical products and systems issues
• Assist in analysis of customer OS performance, integration and database management issues
• Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation

Benefits

• Supportive work culture that encourages learning, development, and growth
• Empowerment to push boundaries and drive innovative solutions
• Commitment to providing programs and support for personal and professional growth
• On-site healthcare services
• Generous parental leave
• Retirement plan
• Tuition reimbursement