Senior Azure Help Desk - TS/SCI Clearance - Operations & Maintenance Support
Applied Research SolutionsWashington, District of Columbia, United States
Posted January 27, 2026
Full Time
About the Company
Applied Research Solutions (ARS) is respected as a world-class provider of technically integrated solutions.
Job Description
We are seeking a Senior Azure Help Desk - Operations & Maintenance Support Specialist to provide advanced technical support with specialized focus on Kubernetes and Virtual Desktop Infrastructure (VDI) in a government environment.
Requirements
- Serve as first point of contact for end-user technical support requests related to cloud services, hosted applications, and VDI functionality
- Create, update, and maintain technical support tickets in Jira with accurate documentation, proper categorization, and tracking of resolution times to maintain SLA compliance
- Manage VDI technologies including troubleshooting and repairing User Virtual Machines (UVMs), building and deploying base images for supported operating systems, and patching running UVMs
Benefits
- Sign-on Bonus
- Industry competitive benefits package
- Awards and recognition program
