Azure Virtual Desktop (AVD) Support Analyst

We are hiring an IT Support Analyst to support a Microsoft-based enterprise environment with a strong focus on Azure Virtual Desktop (AVD). This role supports a range of responsibilities typically associated with L1–L3 service desk environments.

Requirements

• Experience in Service Desk, IT Support, or Endpoint Support
• Hands-on experience supporting Azure Virtual Desktop (AVD) or Windows 365
• Experience with Nerdio is a plus, but not required
• Strong Windows 10/11 troubleshooting skills
• Familiarity with Active Directory and user account management
• Comfortable working in structured, process-driven environments
• Strong written and spoken English (B2 or above)

Benefits

• Competitive pay
• Fully remote
• Clear scope and expectations
• Hands-on experience with AVD and enterprise tools
• Opportunity to grow into senior or lead support roles