Lead Payments Operations Specialist

Role Overview

We're searching for a Lead Payments Operations Specialist to join our Digital Payments team in a hybrid capacity. In this role, you will own the execution and integrity of our payments operations function, including dispute metrics, ACH return exposure, fraud escalation, and KYC exception resolution.

What You Will Do

Dispute and chargeback management, ACH return monitoring, fraud monitoring, KYC exception resolution, operational documentation, and team direction.

Why It Might Be a Fit

We're looking for people who understand winning is a team sport, value and seek to learn from our team's diverse experiences and backgrounds, welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and can step back to laugh and have some fun.

Requirements

• 5+ years in payments operations, fintech, or financial services with direct ownership of dispute management, ACH, or fraud monitoring
• Working knowledge of NACHA operating rules, card network dispute regulations, and Regulation E
• Experience directing others in an operational environment
• Ability to use data and tooling including SQL, Excel, and case management platforms to investigate issues and drive process improvement
• Comfort working with AI-assisted workflows or automation tools to reduce manual effort and improve operational efficiency
• Strong written communication; you can explain a complex operational decision clearly to a non-payments audience

Benefits

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday