Apply Digital is a global experience transformation partner that is seeking a Technology Director (Customer Experience Solutions) to join its diverse Technology team. The ideal candidate will provide strategic guidance and technical leadership to clients and internal teams to create innovative experiences and identify technological solutions that meet their needs.
Requirements
- Proven track record in a similar technology leadership role in building and scaling web and mobile app experiences, leveraging modern frameworks and technologies.
- Experience in overseeing the delivery of digital solutions that span a wide range of capabilities (customer accounts, products, transactions, personalization, AB testing, real-time webhooks and data streams, etc), with high importance for customer experience (CX) and performance optimization.
- Experience leveraging AI tools, processes and teams to accelerate the software development process.
- Deep understanding of software engineering, system architecture, and project management
- Demonstrated experience in providing expert guidance to clients, managing complex and diverse technology projects, and fostering strong client relationships.
- Proven ability to mentor team members and foster a high-performance culture in large multidisciplinary teams
- Ability to contribute to strategic planning and decision-making at the executive level, with build vs buy recommendations aligning with business goals.
- Experience in identifying and managing a wide array of risks, including technical, staffing, scoping, and client relationship risks, within an e-commerce context.
- Excellent client-facing skills and experience in vendor selection and management.
- Outstanding communication and interpersonal abilities, with the capacity to foster trust and empowerment with stakeholders, and team members.
- Calm, positive, supportive, and solution-oriented mindset, able to promote a collaborative atmosphere within the team.
Benefits
- Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.
- An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
- Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.
- Generous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time offer (PTO); allowing ample time away from work to promote overall well-being.
- Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
- Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
