Senior Support Engineer

We are looking for a Senior Support Engineer to join our Israel-based support team. This role is critical to maintaining excellent service for our English and Hebrew-speaking customers, handling complex technical and customer-facing issues independently, and helping the team adapt to the next generation of AI-enabled support workflows.

Requirements

• 5+ years of experience in technical support, support engineering, or similar customer-facing technical roles in a SaaS or technology environment.
• Strong troubleshooting and problem-solving skills, with the ability to work through complex cases independently.
• Strong SQL skills and experience writing complex queries for investigation and troubleshooting.
• Experience working with logs and performing deep technical and data analysis.
• Experience working with APIs, including reading documentation, testing requests, and troubleshooting integrations.
• Excellent written and verbal communication skills in Hebrew and English.
• Ability to manage ambiguity, prioritize effectively, and maintain sound judgment under pressure.
• A proactive, ownership-driven mindset with a strong focus on customer impact.
• Comfort using AI tools in daily workflows, with curiosity about how automation and AI-assisted work can improve support.
• Willingness to test new tools, challenge existing processes, and help the organization learn how to work better with AI.