Coach ITSM
ApsideCanada
Posted December 26, 2025
Part Time
About the Company
Apside is a 36-year-old IT consulting firm specializing in information systems, technical computing, automotive engineering, and financial services. With a strong emphasis on expertise, trust, and independence, Apside serves major French and European groups while prioritizing customer satisfaction and employee well-being. The company's cross-sectoral approach and focus on quality-oriented solutions distinguish it in the market.
Job Description
We are seeking an experienced Coach ITSM with extensive expertise in Service Desk Incident Management and Request Management to guide and coach clients in IT Service Management best practices.
Requirements
- Extensive experience in Incident Management and Request Management within a Service Desk environment.
- Hands-on expertise in ServiceNow with a proven track record of implementing ITSM solutions.
- Strong understanding of ITIL v4 best practices and how to apply them in real-world scenarios.
- Experience in guiding, coaching, and mentoring clients or teams.
- Ability to work independently in a remote setting, managing client expectations and delivering effective training.
- Excellent communication skills in English to articulate complex ITSM concepts clearly.
