Customer Service Technical Lead
Aquarion Water CompanyConnecticut, United States
Posted November 20, 2025
Full Time
About the Company
Aquarion Water Company is a public water supply company for more than 750,000 people in 72 cities and towns throughout Connecticut, as well as serving customers in Massachusetts and New Hampshire.
Job Description
The Customer Service Technical Lead reports to the Customer Service Supervisor and plays a key role in driving process and technology excellence within the department. This position provides expertise in process improvements, system enhancements, technology implementations, and new technology training.
Requirements
- In-depth understanding of Contact Center operations, CRM, and SAP systems.
- Recognized subject matter expert in Customer Service processes.
- Strong proficiency in PC operations and Microsoft Office applications.
- Solid understanding of the relationship between Customer Service, Collections, and Billing functions.
- Demonstrated experience in documenting Customer Service processes and procedures.
- Excellent verbal and written communication skills.
- Advanced understanding of business operations and cross-functional processes.
- Proven experience in designing, developing, and delivering effective training programs, both in-person and virtual.
Benefits
- Paid time off
- 401k matching
- Retirement plan
- Life insurance
