Client Success Manager
Aqueity Inc.Illinois, United States
Posted December 15, 2025
75000 - 90000 USD
Full Time
About the Company
Aqueity Inc., guided by its vision of 'Be Extraordinary,' offers comprehensive IT services and cybersecurity solutions to businesses in Chicago and surrounding suburbs. The company specializes in managed services, co-managed IT, project services, and help-desk support, providing a range of solutions including cloud computing, disaster recovery, and Microsoft solutions. Aqueity stands out by offering tailored, end-to-end IT support that helps clients succeed.
Job Description
Aqueity is looking for a dynamic Client Success Manager to join our team, responsible for overseeing a portfolio of named accounts and driving long-term client success.
Requirements
- Manage and grow assigned client accounts by refining and executing account strategies
- Oversee customer satisfaction and retention for key accounts
- Act as a point of escalation for Service Desk and delivery-related issues
- Develop and execute account plans and road maps aligned to client needs and business objectives
- Identify, qualify, and develop new opportunities for Managed IT Services, Cybersecurity, and IT Project services
- Facilitate technical discovery in partnership with sales engineering and vCIO resources
- Maintain accurate pipeline management, sales targets, and performance metrics
- Collaborate cross-functionally with marketing, inside sales, service delivery, finance, and operations
Benefits
- Competitive salary based on experience
- Health, dental, and vision insurance
- Performance-based bonuses and incentives
- Supportive and collaborative work culture
- Professional growth and advancement opportunities
- On-the-job training and mentorship
