Claim Service Specialist

Role Overview

Claim Service Specialists are advocates for our customers, talking directly with people who have recently experienced a loss, inspecting the damage, and investigating all documentation to ensure each detail is recorded accurately and fairly. They are responsible for thoroughly checking claim case facts, determining coverage, liability and reserves, and accurately reporting on each settlement.

What You Will Do

Inspect damage, investigate documentation, determine coverage, liability and reserves, and accurately report on each settlement. Prepare and maintain well-written files and keep teams up-to-date on current claims.

Why It Might Be a Fit

You will need a true commitment to customer service excellence, highly effective time management skills, strong attention to detail, accuracy, fairness and impeccable organization, and a passion for helping others.

Requirements

• A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills
• Highly effective time management skills
• Strong attention to detail, accuracy, fairness and impeccable organization
• A passion for helping others
• Some customer service work experience preferred

Benefits

• Company nurse, nutritional counseling, and mental health resources
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other
• Profit share bonus program
• Exceptional benefit and wellness programs
• Career development
• Flexible schedules
• Work from home flexibility up to 2 days per week once the employee is fully trained and performing successfully