Guest Services Supervisor - Bilingual

As Guest Services Supervisor – Bilingual, you will build a high-performing team of Guest Services Representatives and use a solution mindset to coach them to consistently exceed the needs of our guests. The role is based out of our North Vancouver office and may be open to a hybrid work schedule.

Requirements

• Previous 2+ experience leading a team of 8-15 individuals or have an equivalent level of education or experience in leadership or coaching
• 3+ years' experience in a Contact Centre Service environment
• Experience driving employee engagement and recognition programs
• Ability to read, write, fluently speak and understand both the French and English language
• Excellent communication skills and the ability to coach in both French and English
• Post-secondary education in a related field or a combination of related experience
• Ability to excel at giving and receiving feedback and having coaching conversations at all levels of the organization
• Highly flexible and adaptable

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance