Sr IT Desktop Support Specialist

Archer is an aerospace company based in San Jose, California building an all-electric vertical takeoff and landing aircraft with a mission to advance the benefits of sustainable air mobility.

Requirements

• Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware.
• Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations, servers, and printers
• Maintains file and other data integrity for traditional and cloud-based systems
• Plays critical role in On-boarding/Changes/Off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field
• Play critical role in executing core procedures to support on-boarding/off-boarding & provisioning of services from computer set-up to Identity Management set-up & administration
• Participate in deploying and maintaining computer & device management/software push solutions
• Provide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientation
• Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, & maintain hardware standards definition
• Perform procedures to support Compliance requirements (SOX, ISO, and other)
• Create documentation of internal procedures and Client-facing Help Guides
• Participate in process definition to support changes in maturity as Archer grows
• Provide support for office-based and remote personnel