Analista Pleno de Performance de Sucesso do Cliente

Senior Analyst of Customer Success Performance responsible for monitoring performance, creating dashboards, and conducting training and process reinforcement for the team.

Requirements

• Bachelor’s degree in Administration, Production Engineering, Project Management, or related fields;
• Advanced Excel or Google Sheets;
• Knowledge of Power BI or other data visualization tools, as well as Looker, to transform information into relevant and accessible insights for teams.
• Analytical capacity to interpret data and transform insights into practical actions, ensuring the effectiveness of proposed solutions;
• Communication, engagement, and stakeholder management capacity, technical or non-technical;
• Planning and prioritization of deliveries;
• Good listening, empathy, and ability to work in collaborative and dynamic environments.

Benefits

• Food allowance and/or meal
• Health and dental plan
• Transportation allowance
• Extended maternity and paternity leave
• Childcare allowance
• Health care: partnership with Wellhub and Zenklub
• Education incentive
• Discount on air passes
• Partnership with pet health plan
• Access to Arco didactic materials for employee children
• Partnerships for MBA and Postgraduate