Banco de Talentos: Analista de Suporte Jr. (Presencial)
Arco EducaĆ§Ć£oSĆ£o Paulo, Brazil ā¢ CearĆ”, Brazil ā¢ ParanĆ”, Brazil
Posted September 23, 2025
Full Time
About the Company
Arco EducaĆ§Ć£o is a Brazilian company dedicated to providing high-quality educational solutions for basic education. With a focus on developing content, technology, and services, Arco serves over 3 million students and nearly 9,000 private schools across the country, from preschool to secondary education. By aligning excellence in education with efficient management, Arco aims to enhance learning outcomes and streamline school operations.
Job Description
Arco is seeking a Talent Management Junior Support Specialist to provide technical support to internal users. This in-person position will involve answering technical questions, resolving issues, and assisting with software setup and updates. The role focuses on low-complexity tickets and escalations to higher support levels.
Requirements
- Answer technical support requests.
- Install, configure, and update software.
- Document support requests.
- Assist users with software and company tools.
- Ensure tickets are addressed within the SLA.
- Escalate complex issues to higher support levels.
Benefits
- Food assistance
- Health and dental plan
- Transportation voucher
- Extended maternity and paternity leave
- Daycare assistance for mothers
- Physical health care
- Education incentive
- Airfare discount