Academic Success Specialist
Art of Problem SolvingSan Diego, California, United States
Posted March 23, 2026
62000 - 72000 USD
Full Time
About the Company
Art of Problem Solving (AoPS) is on a mission to discover, inspire, and train the great problem solvers of the next generation.
Job Description
Academic Success Specialist will provide consultation services to parents, respond to customer inquiries, and work with school staff to resolve academic issues.
Requirements
- Respond promptly to customer course/curriculum/textbook inquiries
- Provide consultation services to prospective customers (parents)
- Develop and maintain a thorough understanding of all AoPS products
- Work proactively with school staff, instructional coaches, students, and their parents
- Acknowledge, resolve, and document customer complaints and feedback
- Process parent/student documentation requests in partnership with instructors and school staff/instructional coaches
- Communicate needed updates to the public knowledge base or internal policies/procedures to Knowledge Management
- Interact with multiple departments within the company to resolve a customer request
Benefits
- Multiple options for Medical, Dental and Vision plans
- 401(k) with company match
- PTO Plan
- Relocation bonus (if currently located outside of San Diego)
