Asana is seeking a visionary and tenured leader to serve as the Head of Customer Success for APAC, based in our Sydney office. The role involves leading a high-performing organization, driving a multi-year CS strategy, and influencing the global product roadmap.
Requirements
- 5+ years of experience in Customer Success or client-facing leadership role within the SaaS industry
- Deep knowledge of the APAC market landscape and the ability to navigate diverse business cultures and regulatory environments
- Advanced understanding of 'Agentic AI' and the ability to articulate how durable context and orchestration drive business value
- Exceptional ability to build consensus and influence stakeholders across global, matrixed organizations
- Proactive problem solver who thrives in ambiguity and is passionate about building the future of how companies operate in an AI-centric world
- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making
Benefits
- Mental health, wellness, and fitness benefits
- Career coaching and support
- Inclusive family-building benefits
- Long-term savings or retirement plans
- In-office culinary options tailored to dietary preferences
