Director, Customer Success
SafetyCultureSydney, New South Wales, Australia
Posted May 5, 2026
Full Time
About the Company
SafetyCulture is a mobile-first operations platform that offers comprehensive solutions for conducting inspections, managing assets, and training teams. The company provides real-time data capture and actionable insights, enabling organizations to enhance safety standards, improve operational excellence, and drive continuous improvement. SafetyCulture's distinctive approach focuses on delivering tangible benefits through intuitive tools and processes.
Job Description
We're a global tech company that's building tools to make work better for 3 billion people. We're looking for a strategic, purpose-driven leader with experience in SaaS Customer Success to join our Go-To-Market team as a Director of Customer Success for our APAC region.
Requirements
- Proven senior leadership experience in customer success as a CS leader of leaders
- Demonstrated ability to build and scale a high-performing CS team across the APAC region
- Hands on approach to leadership
- Deep expertise in working across different customer segments and building customer success at scale
- Strong strategic thinking and business acumen
- Exceptional communication, collaboration, negotiation, and presentation skills
- Results-oriented mindset with a focus on driving customer value and revenue growth
- Contract negotiation and revenue forecasting experience
- Deep understanding of SaaS business models, customer lifecycle management, and customer success strategies
Benefits
- Flexible working arrangements
- Access to professional and personal training and development opportunities
- Hackathons, Workshops, Lunch & Learns
- Generous parental leave policy
