Director of Customer Success
BombBombDenver, Colorado, United States
Posted April 7, 2026
155000 - 175000 USD
Full Time
About the Company
BombBomb is a video messaging platform designed to provide individuals and teams the ability to stand out, show up, and close deals faster.
Job Description
We're seeking a Director of Customer Success to lead our Customer Success, Support, and Onboarding teams in driving revenue growth, retention, and expansion. The ideal candidate will have 7-10 years of experience in SaaS Customer Success, Account Management, or related roles, with a proven track record of building and scaling CS functions in a SaaS environment.
Requirements
- 7 to 10 years in SaaS Customer Success, Account Management, or related roles
- Experience leading teams in a SaaS environment (ideally in the $10M - $50M range)
- Experience with products like BombBomb, where usage is discretionary and long-term retention depends on continuously demonstrating customer value and driving ongoing adoption
- Success creating an approach to driving expansion
- Experience working with or implementing Gainsight
Benefits
- Excellent Medical, Dental and Vision Benefits
- Flexible Paid Time Off program
- 9 paid holidays
- 401k Plan with employer match
- Monthly Internet stipend
- New Hire Home Office set-up bonus
- Annual Education / Development for your career growth
