Director of Customer Success
Reality DefenderNew York, New York, United States
Posted February 19, 2026
Full Time
About the Company
Reality Defender is an award-winning cybersecurity company helping enterprises and governments detect deepfakes and AI-generated media.
Job Description
Reality Defender is seeking a Director of Customer Success to lead the strategy, structure, and execution of our customer success function. This role requires strong leadership, operational rigor, and a deep understanding of complex enterprise and public-sector environments.
Requirements
- 6+ years of experience in Customer Success, Account Management, or related client-facing roles in B2B technology companies
- 2+ years of leadership experience managing and scaling customer success teams
- Experience supporting enterprise or government customers with complex technical solutions
- Proven track record of driving retention, expansion, and measurable customer outcomes
Benefits
- Healthcare plans with 100% premium coverage for employees and partial coverage available for dependents
- Dental and Vision plans with 100% premium coverage for employees and their dependents
- Short/Long-term disability and life insurance plans with 100% premium coverage for employees
- FSA/HSA and 401k programs
- Equity compensation
- 20 days of PTO per year
- 12 weeks of Parental Leave
- Learning and Development budget
- Monthly wellness benefits
- Annual company-sponsored offsite
