Director, Customer Success

Join PracticeTek as a Director of Customer Success to lead a team of 50+ people in customer support and success operations, drive change, and improve customer experience through AI and automation.

Requirements

• 10+ years of experience in software/SaaS, including 6+ years leading large-scale customer support, success, or contact center teams
• Proven ability to lead and scale 50+ person teams across geographies, functions, and channels
• Experience overseeing or partnering with Professional Services delivering digital solutions
• Strong data-driven leadership, with a track record of improving CSAT, retention, and operational KPIs
• Demonstrated success in scaling operations and driving change in complex environments
• Ability to operate in fast-paced, evolving environments

Benefits

• Comprehensive health, dental, and vision coverage options
• Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
• Flexible paid time off, sick time, and 10 company-paid holidays
• 401(k) plan with company match